Legal guarantee of conformity

More information about your rights: europa.eu/youreurope/guarantees

1. What is the legal guarantee of conformity

All products sold by SC CARESTA BAGS SRL to consumers benefit from the legal guarantee of conformity provided by Romanian Government Emergency Ordinance no. 140/2021 on certain aspects of contracts for the sale of goods (OUG 140/2021, implementing EU Directive 2019/771).

The legal guarantee is free of charge, applies automatically by law and cannot be limited or excluded by contract. It exists independently of any commercial guarantee offered by CARESTA.

2. Who benefits

Any natural person who buys CARESTA products for purposes outside their trade, business, craft or profession (consumer).

3. Duration

CARESTA is liable for any lack of conformity that exists at the time of delivery and becomes apparent within 2 years of delivery.

If the lack of conformity becomes apparent within the first year after delivery, it is presumed to have existed at the time of delivery, unless CARESTA proves otherwise or this presumption is incompatible with the nature of the product or of the lack of conformity.

4. What “lack of conformity” means

A product is not in conformity, for example, when it:

• does not match the description, dimensions, materials, colour or other characteristics shown on the website;
• does not have the qualities and performance normal for goods of the same type that you can reasonably expect;
• does not work as intended (for example: seams come apart, a handle or strap breaks under normal use, the zip or clasp fails);
• is not delivered with the accessories or instructions you can reasonably expect.

The following are not a lack of conformity:

• normal wear and tear from ordinary use of the product;
• damage caused by improper use, accidents, repairs by third parties or failure to follow the care instructions provided;
• natural variations in the texture, shade and grain of genuine leather, which are characteristic of this material and described on the website.

5. Your rights (remedies)

In the event of a lack of conformity, you are entitled, free of charge:

1. to have the product brought into conformity by repair or replacement, at your choice, unless the chosen remedy is impossible or would impose costs on CARESTA that are disproportionate compared with the other remedy;
2. to a proportionate price reduction or to terminate the contract (full refund of the price) in the cases provided by law, namely where:
   • CARESTA has not carried out the repair or replacement, or has refused to do so;
   • the lack of conformity persists after CARESTA has attempted to bring the product into conformity;
   • the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract;
   • CARESTA has declared, or it is clear from the circumstances, that it will not bring the product into conformity within a reasonable time or without significant inconvenience to you.

The contract cannot be terminated if the lack of conformity is minor; the burden of proving this lies with CARESTA.

6. Time limits and costs

• Repair or replacement is carried out at no cost to you (including shipping, labour and materials).
• Repair or replacement is carried out within a reasonable period of no more than 15 calendar days from the moment you informed us of the lack of conformity and made the product available to us, agreed in writing, and without significant inconvenience to you.
• Shipping of the product to our workshop and back is paid by CARESTA. We will send you a return label or arrange a courier pick-up.
• If the contract is terminated, we will refund the price paid within 14 days of receiving the product or proof that you have sent it, using the same payment method, unless agreed otherwise.

7. How to make a claim

1. Contact us as soon as possible after noticing the problem:
   • e-mail: office@carestaofficial.com, subject “Legal guarantee claim”;
   • phone: +40 752 166 324 (Monday–Friday, 10:00–18:00, Romanian time);
   • in writing, to: Str. Alexandru Ioan Cuza nr. 35, Alba Iulia, Alba County, 510191, Romania.
2. Please state the order number, the product, a short description of the problem and the remedy you would like. Photos help us assess the situation faster.
3. Attach proof of purchase: invoice, receipt, order confirmation e-mail or bank statement. No warranty certificate is required to benefit from the legal guarantee.
4. We will confirm receipt of your claim and agree with you in writing how and when it will be resolved, within the maximum of 15 calendar days for repair or replacement.

8. Relationship with the CARESTA commercial guarantee

For certain products CARESTA may also offer a commercial guarantee or additional services (for example, refreshing the leather colour). These are in addition to the legal guarantee and do not affect your statutory rights. Details: CARESTA commercial guarantee.

9. Dispute resolution

If you are not satisfied with our reply, you can contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro), the alternative dispute resolution (ADR/SAL) bodies via the reclamatiisal.anpc.ro platform, or the competent courts. Details: Complaints and dispute resolution.

Last updated: September 2026